How it works
Staff never enter a price.
Anywhere.
Every charge in Cliniqi starts from your hospital's own fee book: consultation fees, tests, scans, procedures, bed-days and services, each with its price maintained by your own back office. When an order is placed, the system looks up the price, applies the patient's payer rules, and puts the amount on the bill. The person at the counter only records what was received.
Billing · 01
One patient, seven kinds of payer. The price still computes itself.
Self-pay, Ayushman Bharat, CGHS, ESI, TPA, insurance and corporate panels: each payer carries its own prices, packages and concessions inside Cliniqi. Register the patient under the right payer once, and every charge after that follows its rules on its own.
- Scheme prices and packages apply automatically. No rate-card lookups at the counter, no arithmetic on a notepad.
- Concessions compute themselves. The entitled rate is the billed rate, every time.
- Room-category inclusions waive automatically. What the room already covers is never billed twice.
Central Government Health Scheme
- Add a panelScheme, TPA or company
- Set its termsCashless, settlement days
- Bill with itPicked at the counter
Billing · 02
Discharge day should never be a surprise.
An admission bill in Cliniqi is itemised from the first hour: every bed-day, medicine, test and procedure on its own line. Advances and part-payments are applied to the exact items being paid, so the family sees what stands settled and what remains, day by day, not one frightening number on the last morning.
- Itemised admission bills. Every bed-day, service and test on its own line, priced by the payer's rules.
- Advances land on real items. Part-payments settle the exact lines being paid, marked PAID, PART or DUE.
- Dues visible day by day. The running balance is on screen any day of the stay, for staff and for the family.
When a family asks what is left to pay, the answer is on the screen, line by line, not a guess.
Every admission's dues are flagged on the admitted list as they build, and the itemised bill is one click from each row. The clinical side of the stay, beds, nurse tasks and medication rounds, runs on IPD & Wards, on the same record this bill reads from.
- Care givenLines land as it happens
- Payment takenUPI, with its reference
- Items tickedExactly what it covers
- Badges updatePaid, part or due
Billing · 03 · Ayushman & CGHS
The claim file builds itself as the stay runs.
Cliniqi keeps a live roster of Ayushman Bharat and CGHS patients, each with the package, the rate and the length of stay. Scheme admissions still waiting for a package are flagged at the top of the desk, so the claims paperwork starts on day one. When it is time to file, it comes out as an Excel, generated by the system from what was already recorded while the care happened.
- A live scheme roster. Every Ayushman and CGHS patient with package, rate and length of stay in one view.
- Claims paperwork as Excel. Generated by the system, not retyped from case files at month-end.
- One record, care to claim. The same record that ran the admission runs the claim, so nothing goes missing between the two.
- AdmittedOn the desk at once
- Package setOnce, at the desk
- Stay runsExpenses by category
- ClaimRoster as Excel
Billing · 04
What the owner sees by evening.
By the time the last counter closes, the day is already on your desk: OPD and IPD, cashier by cashier, department by department. Switch between OPD, IPD or both, and print it as PDF or Excel. No one stays late adding up registers.
- Collections by cashier. The whole day's money, OPD and IPD, per cashier, per method, on one page.
- Dues by admission. Every admitted patient's advance, paid-up and balance: who to speak to before discharge day.
- Scheme rosters. Ayushman and CGHS patients with package, rate and stay, so claims do not slip.
- Stock & suppliers. What the medicine store holds and owes, from Pharmacy & Supplies, on the same platform.
- MorningReceipts count in
- EveningTotal income
- By cashierCash and non-cash
- PrintedPDF or Excel
What happens on its own
Orders bill themselves.
The desk is told what to collect.
When a doctor orders a test for an admitted patient, Cliniqi prices it from the fee book and the patient's payer and puts it on the running bill. If the advance covers it, the line is settled and the test goes straight to the lab. If not, the test waits, and the desk sees exactly what to collect. The theatre works the same way.
Tests wait for payment only when they must.
Covered by the advance: paid and sent on. Balance due: held off the lab queue and flagged on the admitted list until the desk collects and releases it. A cashless scheme patient: straight to the lab, with the charge claimed from the scheme.
- Advance covers itPaid and sent on
- Balance dueHeld, not lost
- CollectedReleased in one tap
- Cashless schemeClaimed from the scheme
Surgery does not start on an empty account.
At wheel-in, Cliniqi compares the procedure's estimate with what the patient has paid. If there is a shortfall, the theatre sees it, reception sees the exact amount with the payment already filled in, and an authorised approver can still override with a written reason that is recorded.
- Start blockedShortfall worked out
- Desk toldExact amount, pre-filled
- Advance paidCard, with reference
- Wheeled inThe gate clears
Discipline, built in
Discounts have names. Refunds have limits.
Shifts close clean.
Money leaks through small gaps: an unexplained discount here, a hand-calculated refund there, a drawer that was never counted. Cliniqi closes each one as a matter of routine, not as an audit finding.
Pick a referring staff member for every staff discount.
Discounts. A name, a note on the bill, a total at day's end.
Partial refunds over ₹5,000 wait for an admin's sign-off.
Refunds. Capped at what was paid, always with a reason.
✓ Counter closed at 9:02 pm. Variance recorded: ₹100.
Shift close. The drawer is checked against what the system expects.
Every discount carries a name.
There are no silent write-offs. Each discount is recorded against the cashier who gave it, a staff discount names the staff member who referred it, its note prints on the bill, and the day's discount total sits on the evening report. Generosity stays a decision, not a habit.
Refunds are checked, never guessed.
A refund can never exceed what was paid, and every one carries a reason. Partial refunds above ₹5,000 wait for an admin's sign-off before money moves. A full refund is worked out by the system and cancels the visit cleanly, with a cancelled slip for the record, so nothing half-settled lingers on the books.
Receipts start counting against this cashier's shift.
Each payment tied to the cashier and the method that took it.
The system already knows what should be in the drawer.
Every gap is recorded when the shift closes, and a large one needs a note. Each cashier's day prints by payment method.
Intelligence where the money is
Ask for any number.AI
"OPD collections by department, this month against last." Ask in plain words, and the answer comes back from your hospital's own live data, as a table on screen or an Excel in your inbox, in seconds.
No report request to a vendor, no waiting for month-end. The same questions an owner asks across the desk, answered by the system that took the money.
How it connects
Orders arrive priced.
Payments move the work on.
Billing does not wait for paper. Orders from the consult room, the wards, the theatre and the pharmacy arrive already priced, and each payment sends work onward: tests to the lab queue, a theatre start cleared, and the day's totals onto the evening report.
- Orders arriveFrom every desk
- Priced and paidFee book, payer, receipt
- Work moves onLab, theatre, reports
Also in Billing & Revenue
The details that keep
the money straight.
Every mode, one drawer.
Cash, UPI, card, net banking, and a cash plus UPI split when a family pays part in cash and part by phone. Each payment is recorded against the cashier who took it.
UPI that reconciles.
Every UPI payment captures its transaction reference, so the bank statement and the day's collection agree without an evening hunt through message threads.
Receipts on the spot.
Printed the moment money changes hands, with their own numbering. No handwritten slips, no gaps in the series, nothing to copy into a register later.
Package left, at a glance.
For a scheme patient on a package, billing screens show how much of the package is left, or how far over it the stay has gone, before the next charge is raised.
Forgotten shifts still close.
A shift left open closes itself at the end of the day, marked as auto closed, and an administrator can close an abandoned counter with the cash counted and a reason on record.
Past stays, one tap away.
Switch the admitted list to discharged patients to reprint a final bill or settle what is left, without searching through old files.