One workspace, one minute
The whole visit
starts on one screen.
No switching between a registration program, a billing program and a token machine. On Cliniqi, the person at the counter registers the patient, picks the doctor, takes the money and prints the slip in one flow, with a big button for every step and keyboard shortcuts for staff who want speed. The patient is already on the right queue when they step away.
Search by name, phone, patient ID or ABHA, or register someone new from the same workspace.
Pick the department, or a specific doctor and time slot. The day's roster already knows which unit is on duty, so walk-ins land with the right doctors.
Self-pay, Ayushman, CGHS, ESI, TPA or a panel. The right price applies on its own, with nothing to look up and nothing to type.
Cash, UPI, card or a cash + UPI split, or hold the bill to collect later. The visit slip prints with the token on it.
Registration mints a token and places the patient on the department's live queue before they reach the corridor. No separate step, no announcement needed.
Reception · 01
One person, one record.
Duplicate files are how patient histories get lost. Cliniqi works to keep exactly one record per person, from the first keystroke at the counter.
- Duplicate warning, while typing. As the operator types a name or mobile number, a possible match appears on screen. One tap opens the existing record instead of creating a second one, so the history stays in one place, and IDs such as ABHA or Aadhaar can be set to block a duplicate outright.
- ABHA at the desk. Create or verify a patient's national health ID right at the counter. A verified ABHA fills the registration form by itself, and every record links to the ID from then on.
One record matches: Rekha Sharma · Patient ID CQ-007341 · matched by phone.
- TypedMobile and name
- FlaggedPossible duplicate
- ReviewedThe existing record
- One fileNew visit, same history
Reception · 02
The right price, without anyone typing it.
Every patient arrives with a payer: self-pay, Ayushman Bharat, CGHS, ESI, a TPA, an insurer or a corporate panel. Reception only selects who is paying. Prices come from the hospital's own fee book, and concessions and scheme rates apply on their own.
- Panel concessions land on every charge the moment the payer is picked.
- Scheme tariffs price each test at the scheme's own rate, with no second price list at the counter.
pricing rule applied
- The basketA consult and two tests
- Panel payerIts discount applies
- CGHSScheme rate per test
- PayableNothing typed by hand
Reception · 03
Patients register from their own phone.
A printed QR at the gate is all it takes. Patients scan it, confirm their mobile number with an OTP, and fill the form on their own phone with every label in Hindi and English. It is the hospital's own registration form, so details arrive in the right shape.
- Scan the QR. A printed code at the gate or the waiting hall, with no app to install.
- Verify by OTP. A one-time code confirms the phone number before anything is saved.
- Fill the form. Every label in Hindi and English. A returning patient just picks their name and checks in.
- On the reception queue. Self-registered patients appear at the desk, ready to be confirmed.
- Confirm and bill. Reception checks the details, takes payment and prints the slip: a minute, not five.
Demo City Hospital
अपना रजिस्ट्रेशन यहाँ करें · Patient self-registration- MobileScanned from the gate QR
- OTPNumber confirmed first
- The formHindi and English labels
- At the deskSelf registered tab
- VisitBilled and queued
Reception · 04
Medical camps, on the same record.
Run an outreach camp in a village hall on Sunday, and every patient registered there is in the same record system on Monday, with no separate register, no re-entry and no lost files.
- A camp shift. The receptionist starts the shift as a camp and picks which one. Every patient registered on it is tagged to that camp.
- The same form. The camp table uses the hospital's own registration form.
- Found at the hospital. Camp patients turn up in the normal patient search, marked Camp, ready for a new visit.
1 match · 0.14s
- Camp shiftSet when the shift starts
- RegisterEach patient tagged
- MondayFound at the hospital
- New visitNo re-entry
Your form, your rules
The hospital designs
its own registration form.
No two hospitals ask for the same things at the counter. In Cliniqi's back office, your team decides the sections, the fields and which of them are required. The desk, the patient's phone and the camp table all use that same form, and a published change reaches all three from the very next registration.
- Add a fieldIn the back office
- TaggedPrivacy set on creation
- BilingualA Hindi label for patients
- PublishA new live version
- EverywhereDesk, phone and camp
Every field is tagged for privacy from the moment it is created, so what counts as sensitive is decided when the form is designed, not remembered later. Existing patients are unaffected when a new version goes live. See how Cliniqi protects patient data.
End of day, accounted for
Every receipt counted.
Every counter closed.
Each payment is counted against its department and its cashier the moment it is taken. When the shift ends, the drawer is checked against what the system already expects.
Reception · 05
The day's collection, adding itself up.
Every receipt lands in its department row and in its cashier's row as it is taken. By evening the report is ready to print or download.
- Department by department. The daily collection report lays out OPD, laboratory, radiology and the rest on one page, with a cashier-wise breakdown right below it when you need to settle a counter.
- PDF or Excel. Print it for the file, or download it for the accountant, the same evening.
- Straight into billing. The same figures roll up in Billing & Revenue, so the front desk and the accounts office read one truth.
Reception · 06
The counter closes clean.
At close, each cashier counts the cash drawer against the total the system already expects. Any gap is logged, and a gap of ₹500 or more needs a written note before the counter can close. No mystery gaps, no late-night reconciliation over a notebook.
- TotalsCash, UPI and card
- CountDrawer against expected
- ExplainA note for ₹500 or more
- CloseThe shift is stamped
How it connects
What reaches the desk,
and where it goes next.
Reception is where most journeys start, but it is never a dead end. Patients arrive from their own phones, tests arrive from the consult room, and everything the desk bills is handed straight to the next department.
- ArrivesFrom phone and consult
- OPDToken on the board
- LaboratoryBilled tests queued
- IPDAdmission awaits a bed
- BillingIn the day's collection
Also at the counter
Small things the desk
never has to remember.
Free follow-ups. A patient who returns within the department's free revisit window is billed a ₹0 consult fee automatically. The counter does not have to remember the rule, the system does.
ABHA at the desk. A verified ABHA fills the form, and mobile, ABHA and Aadhaar stay locked to it.
Cash + UPI. One payment split two ways, with the UPI bank reference kept for reconciliation.
Every payer, priced on its own
| Payer | Reception selects | Cliniqi applies |
|---|---|---|
| Self-pay | The visit | The fee-book price, in ₹, as configured by the hospital |
| Ayushman Bharat | The scheme | Scheme rates and concessions, automatically |
| CGHS / ESI | The scheme | The scheme's own tariff for each service |
| TPA / insurance | The payer | The agreed panel rates for that payer |
| Corporate panel | The company | The panel's concession on every charge |
Every way patients actually pay
- Cash, UPI, card, net banking, and a cash + UPI split in a single payment, because that is how counters really work. Net banking is taken on admission and theatre payments.
- UPI with the bank reference (UTR) captured. Every UPI collection records its bank reference, so reconciling against the bank statement is a lookup, not a hunt.
- Free revisit windows. The hospital sets one free follow-up window, for the same department or for any department, and a revisit inside it waives the consult fee automatically, with no override needed.
Reception never types a price. Every charge comes from the hospital's own fee book, and any discount the counter gives shows on the bill and is kept in the audit trail.
Found in a blink
Search by name, phone, patient ID or ABHA and get results in a fraction of a second. The counter never waits on the computer, even in a hospital with lakhs of registered patients.
Admissions and theatre bills
The same desk admits a registered patient, takes an advance, and collects theatre bills, by cash, UPI, card or net banking. The admission goes straight to IPD, where the ward and bed are assigned.